We process orders in the order they are received and cannot change them once they are processed. If we have not processed the order yet, you may request that we cancel it completely, and then you may create a new order. Once an order is shipped, we cannot change or cancel that order. Please review all order details carefully before finalizing.
We ship Monday through Friday via United States Postal Service with tracking. Orders will ship with in 2 business days, but we always try to ship our orders within the same day. Please note that due the to handcrafted nature of our products we may be out of stock of a particular item at any one time. You will be notified immediately if this is the case and given the opportunity to replace the item, remove the item from your order, or place the item on back-order. All back-ordered items will be shipped at no extra charge to you as soon as they are available.
International Orders Including Canada
At this time products can only be billed and shipped to destinations within the continental United States, Alaska, Hawaii, and U.S. Territories.
Always inspect your package as soon as it is received. If items are damaged please let us know via email at firstname.lastname@example.org within 3 business days. Please email photos of the damaged product and or shipping materials and we will arrange to have the item shipped back to us. We will then replace the item or issue a full refund of the item price less shipping.
We sure hope you love our products, but if for any reason you do not, unopened items may be returned within 7 business days from the delivery date at the buyers expense with a 20% restocking fee. Products that are returned to us damaged are not eligible for a refund.
Product Shelf Life
Our soaps do not have chemical stabilizers or synthetic preservatives. Each soap can react differently depending on the ingredient combinations and environmental conditions such as heat and humidity exposure. We always recommend that you keep your soap out of standing water by using a soap tray that allows water to drain away from the soap. Keep unused soap in a dry, cool storage location such as a linen closet or dresser drawer. Most soaps should last 6 to 8 months, but under ideal conditions can last much longer.